Booking Terms & Conditions

General Behaviour & Health

  • All pets must be in good health, up to date on vaccinations, and treated for fleas and worms.
  • Proof of up-to-date vaccinations (including kennel cough) is required before any booking is confirmed.
  • All dogs must be microchipped, and evidence may be requested.
  • I do not accept unneutered male dogs (unless under 12 months) or females in season.
  • Dogs must be non-aggressive and settled around other dogs. Aggression, destructive behaviour, excessive barking, or toileting indoors may result in early collection with no refund.
  • You agree to hand over your pet in good health. Please disclose all health conditions, behaviours, or special care requirements in advance.
  • I may refuse or cancel bookings if a pet is unsuitable for a home environment or causes distress to others in care.

Emergencies

  • You give permission for me to seek veterinary care if I feel it’s necessary.
  • All veterinary costs must be covered by the owner.
  • The emergency contact you provide must be:
                - Based in Ireland,
                - Available during your time away,
                - And willing to act on your behalf in an emergency, including collecting your pet if required.
  • If I cannot reach you directly, your emergency contact may be asked to make decisions or collect your dog in the rare event of a medical or behavioural issue.
  • You agree to cover all veterinary costs and emergency transport if needed.

Payments & Cancellations

  • Boarding bookings require a 50% non-refundable deposit to secure your booking.
  • All other services (daycare, walking, drop-ins) must be paid in full before or at the time of service.
  • Payments are accepted by bank transfer or cash only.
  • No booking is considered confirmed until the deposit or full payment has been received.
Cancellations:
  • Over 1 week’s notice: 50% refund of the full amount.
  • Under 1 week’s notice: non-refundable.
  • Trial nights are payable in full at the time of booking and are non-refundable.
Hours of Operation:
  • Drop-off and collection for boarding and daycare are between 07:30 and 18:00.
  • Collections after 18:00 will incur an additional €20 late fee.

Meet & Greets & Trial Stays

  • All new clients must complete a free 30-minute meet & greet before any booking.
  • For home boarding or daycare bookings, your dog must meet George, my resident dachshund, to ensure compatibility.
  • For overnight bookings, a trial night (€40) is strongly encouraged.
  • Owners must be available to collect their dog during a trial stay if needed.

In-Home Boarding & Daycare

  • Only small to medium-sized dogs are accepted for home stays.
  • All dogs must arrive with their own food, lead/harness, and any medications.
  • Dogs must be comfortable being crated overnight if necessary (crate can be provided).
  • My home is crate-free when possible, but crates may be used for naps, feeding, or for safety.
  • Dogs stay as part of the family — free-roaming indoors, with access to a secure garden and daily walks nearby.
  • Drop-off and collection hours are between 07:30 and 18:00.
  • Dogs collected after 18:00 will incur an additional €20 late fee.
  • I care for a small number of dogs at any one time to ensure personalised, one-to-one attention.

Dog Walking

  • I offer solo walks only, unless it’s two dogs from the same household.
  • I do not accept dogs with aggressive behaviour or any history of biting, lunging, or leash reactivity.
  • All dogs must be walked on-lead only, using a well-fitted harness or collar (no retractable leads please).
  • Owners are responsible for ensuring their dog’s gear is in safe, secure condition.
  • If your dog shows signs of distress, reactivity, or illness during a walk, I may shorten or adapt the walk for safety.
  • You must inform me of any known behavioural issues before booking, including anxiety, reactivity to dogs, people, or traffic.
  • Walks will be cancelled or rescheduled in unsafe conditions (e.g. storms, heatwaves, icy weather).
  • Any messes made during walks will be cleaned up responsibly — please provide your preferred poo bags if you wish.
  • For safety reasons, I do not allow dogs off-lead under any circumstances.

Keys, Access & Home Security

  • Clients must provide safe, secure, and legal access to their home (e.g. via key, lockbox, or code).
  • Any access codes or instructions will be kept strictly confidential and used only for scheduled visits.
  • It is the owner’s responsibility to ensure all gates, fences, and enclosures are secure and escape-proof.
  • I am not liable for pets escaping due to unsecured doors, gates, broken fencing, or uncommunicated hazards.
  • If you move or change locks/access methods, please provide updated access before the next booking.
  • I reserve the right to refuse visits or walks if I cannot access the property safely and securely.

Photos & Social Media

  • Owners must be comfortable with images and videos of their dogs being posted on our social media platforms for updates and promotion.
  • If you prefer your pet not to appear on social media, please let me know in writing before your booking

TRIAL NIGHT & BEHAVIOUR 

  • Trial nights are designed to ensure your dog feels comfortable in a home setting and gets along well with George and any guest dogs.
  • During the trial, I assess your dog’s behaviour, anxiety levels, toilet habits, and general suitability for boarding.
  • If your dog displays persistent barking/howling, aggression, destructive behaviour, or distress that cannot be safely managed, I may request immediate collection, even during the night.
  • In cases of aggression toward another dog or person, collection will be required immediately, and your dog will not be eligible for future boarding or daycare.
  • There is no refund for a failed trial night, as the time and care have been provided.
  • I will always provide a detailed update explaining the behaviour observed and, if appropriate, suggestions for next steps or alternative care options.